Resource library

Tutorials, Training & FAQ

These resources support onboarding and safe use during closed HxWriter trials. More tutorials, screenshots, and short walkthroughs can be added as the workflow matures.

Training Modules

1. First login and account activation What the account agreement means, why activation is required, and where to find resources.

2. Consent before capture How to explain HxWriter to patients, carers, guardians, interpreters, and others present.

3. Patient session workflow Starting capture, stopping capture, adding context, reviewing transcripts, and generating drafts.

4. Dictation workflow Using HxWriter without patient conversation capture for solo clinical dictation.

5. Review before use Checking facts, certainty, medications, diagnoses, plans, referrals, and unsupported claims.

6. Admin basics Approving users, archiving users, checking usage, setting limits, and reviewing audit metadata.

Safe Use Checklist

Use HxWriter only from an approved account.
Obtain any required consent before capture.
Stop capture if consent is declined or withdrawn.
Do not use HxWriter for diagnosis, treatment decisions, emergency advice, billing decisions, or autonomous clinical action.
Review the draft before copying, downloading, sending, filing, or relying on it.
Keep the final record in the normal clinical record system.
Report privacy, security, safety, or support issues promptly.

FAQ

Does HxWriter replace the clinician?

No. HxWriter creates draft documentation. The clinician remains responsible for clinical care and final output.

Does HxWriter make diagnoses or treatment decisions?

No. It is not intended for diagnosis, treatment recommendations, emergency advice, billing decisions, or autonomous clinical action.

Do I need patient consent?

You are responsible for obtaining any consent required by your practice, professional obligations, location, and the consultation context. Use the patient script as a starting point and stop capture if consent is declined or withdrawn.

What should I say to a patient?

Explain that HxWriter helps prepare a draft note or letter, that the clinician reviews it, that dictated clinical information may include the patient's name and health information, that data processing partners may process it outside Australia, and that the patient can decline or ask you to stop.

Is HxWriter Australia-only?

HxWriter's application server is hosted in Australia. Transcription and AI-assisted draft preparation may involve data processing partners that process clinical audio or text outside Australia.

How long does HxWriter keep draft material?

Temporary HxWriter copies of audio, transcripts, prompt payloads, draft outputs, and generated letters are deleted within 24 hours by default. The final approved record belongs in the practice's usual clinical record system.

What are internal development cases?

Internal governance and development users may retain de-identified or pseudonymised text artifacts for fit-for-purpose testing and product improvement. Those materials should use changed names and avoid unique identifying particulars. The current retained-material workflow excludes raw audio and context-upload files. Internal training cases are a separate archive for changed-name or non-identifying test material, and may include recordings, stage artifacts, timings, and clinician-edited reference outputs for replay and variability testing.

Where is the final medical record?

The final medical record should be kept in the clinician's normal clinical record system. HxWriter is not intended to be the permanent health record.

What if the draft is wrong?

Correct it before use. If the error could affect patient safety or has already been copied or sent, follow the incident pathway and your practice's clinical governance process.

Can admin users see transcripts?

The admin console is intended to show account, usage, retention, and audit metadata rather than transcript content. Clinical content should remain limited to the clinician workflow and configured session retention.

How will broader onboarding work?

Customer onboarding can include practice-specific consent wording, incident contacts, training resources, and additional security or privacy documentation where needed.